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We were told that we have been pre-approved for a refinance on our home loan on 18Jul2012.I was able to get all the paperwork that they needed right away, even the survey of our property.

As of this morning, 12Oct2012, I get a phone call with more excuses why we haven't closed yet. We were working with a nice young man up to last week. I get a call from Paul (sales manager) saying that this person was let go. In the same conversation, he tells me that he understands if we want to go with another broker!!!

I don't see how this person is the sales manager.

Knowing my husband is in Afghanistan, he tells me that his mother prefers her husband, a truck driver, gone.How is a truck driver and a person in Afghanistan the same?!!

Monetary Loss: $510.

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